PALO ALTO, Calif.: The certification validates the company’s commitment to the development of responsible, human-in-the-loop AI PALO ALTO, Calif., Jan. 14, 2025 /PRNewswire/ — Cresta, the leading contact center AI platform for human and virtual agents, today announced it is the first contact center AI provider to secure the ISO/IEC 42001 certification – an international standard designed to provide organizations with specific guidelines when developing, implementing, and maintaining Artificial Intelligence Management Systems (AIMS).