SAN FRANCISCO: AI innovator’s efforts will focus on building exceptional products that enable customers to deliver outstanding experiences SAN FRANCISCO, Dec. 10, 2024 /PRNewswire/ — Zendesk has named Shashi Upadhyay as the new President of Product, Engineering, and AI to further accelerate the company’s next phase of growth in customer and employee service. Upadhyay’s experience in technology and product leadership includes a proven track record of developing transformative products that enhance customer experiences. His deep understanding of AI’s potential to drive business transformation, combined with a focus on customer-centric design, uniquely positions him to lead Zendesk in leveraging AI for outstanding service.